If you are not completely satisfied with your order, you have 14 days from the date of receipt to exchange it or request a refund. Please note, however, that engraved jewelry cannot be returned or exchanged.

How to make a return or exchange?

Once you have a Joyamada customer account, the procedure is very simple:

• Make your return/exchange request by logging in directly from the “My Account” area then “My Orders”.
• Select the order number containing the item you wish to return, then click on the “eye” icon
• Click on the “Make a return” button
• Select the item(s) concerned and complete all the requested fields.
• After approval of your return request by our Customer Service, you must return the product(s) to us at Joyamada, at the following address: Joyamada, 57 rue de Turbigo, 75003 Paris, France.

We recommend that you return the product(s) by registered letter. You can also choose the carrier of your choice, but you will need to ensure that you have tracking and proof of shipment of the product(s). In the event of loss of the package, if you cannot provide us with proof of delivery tracking, we will not be held responsible, and will not be able to respond to your request for an exchange or refund.

Return costs remain the responsibility of the customer.

Can I request a return or exchange of my order at Atelier de Joyamada?

Items purchased online via the website cannot be dropped off directly at the Workshop for an exchange or refund request; it is mandatory to go through the website to make the exchange or refund request.

As part of a product exchange, we issue a credit note of the same amount, which will be available in your online account and can be used on our website for 6 months from its issue date.

What are the conditions for returning an item?

Any returned product must be sent back to Joyamada in its original packaging, in its intact condition and never having been worn.

Any product returned damaged or worn will not be eligible for a refund, it will be returned to you at your expense.

In the event of a request for a total refund of the order, please attach the entire package received, namely the product(s), packaging(s) and goodies if special offer in progress (example: tote bag, cotton pouch, etc.)

You have 14 days, upon receipt of your order, to return the product(s).

What are the reimbursement terms for my internet purchase?

Upon receipt of the package at the Workshop, we will, depending on the option specified in your return, issue a credit or a refund no later than fourteen (14) days from receipt of your request. withdrawal.

If you have chosen a credit: we will credit your customer account with a credit for the amount of the returned product, valid for 6 months on www.joyamada.com. This will be non-refundable.

If you have chosen a refund: we will directly recredit the payment method used when placing your order.

You will not find the answer to your question, go to our FAQ or consult our General Conditions of Sale (“CGV”).