My command
As long as the items are in stock, your order is shipped within 48 hours of receipt, after full payment has been received by Joyamada.
The engraving of your jewelry does not impact the preparation time of your order.
You can access the delivery of your order via your customer account or in the email sent by the chosen carrier, which contains the tracking number. The tracking number communicated by the carrier is what allows you to locate your package and follow its progress.
Joyamada offers very pretty gift packaging. You can select the packaging of your choice when placing your order.
Among the options offered, you will find FSC cardboard boxes marked with the Joyamada logo, organic cotton bags marked with the Joyamada logo as well as gift bags with the Joyamada logo.
You will receive an email containing the tracking number when your order is shipped.
You will also be able to find all the information relating to its processing in your customer account on the website www.joyamada.com, in order to locate your package and follow its progress in real time.
We recommend that you first look through your spam emails. If no email is present, we invite you to contact our customer service at hello@joyamada.com or via our dedicated Chat, accessible at the bottom of the page of our website.
Any order is deemed firm and may only be canceled with the express consent of Joyamada and under conditions which will compensate it for any harm or damage caused by this cancellation.
Contact our Customer Service as quickly as possible by email at hello@joyamada.com or via our dedicated Chat, accessible at the bottom of the page of our website.
If we have already started making your order, unfortunately we will not be able to cancel it.
Delivery
The choice of delivery method is made when paying for your order, in your customer account.
We offer carriers such as La Poste, Colissimo, Chronopost or even UPS depending on the country in which the delivery address is located.
You will receive an email directly from the chosen carrier regarding the shipment of your order.
In France, Corsica, Monaco, Andorra
In Europe: Germany, Luxembourg, Netherlands, Austria, Ireland, Italy, Portugal, Spain, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Greece, Finland, Croatia, Bulgaria, Cyprus, Malta, Romania
Overseas: Guadeloupe, Martinique, Mayotte, Réunion, Guyana, French Polynesia, New Caledonia, Wallis and Futuna
Internationally: United Kingdom, Iceland, Norway, Algeria, Bosnia Herzegovina, Tunisia, Georgia, Moldova, Serbia, Vatican, Saint Martin, Liechtenstein, Canada, USA, Mauritius, South Africa, United Arab Emirates, Qatar, Senegal, Argentina, Hong Kong, Japan
As long as the items are in stock, all are shipped within 48 hours of your order, after payment is received by Joyamada.
The engraving of your jewelry does not impact the preparation time of your order.
Once the preparation of your order is complete, it will be entrusted to the carrier of your choice in order to be shipped to you.
You will receive an email from the carrier as soon as they have received your package.
Every day, we put all our heart into making and packaging your lovely orders. The time for preparing and making your order is generally 48 hours.
It can be 72 hours during periods of high activity. The carriers we suggest you use generally deliver from Monday to Saturday in France, and from Monday to Friday for the rest of the world.
For more information on delivery times, we invite you to consult our Delivery page
For our Parisian customers, you can come and collect your orders free of charge at our workshop in Paris 3rd.
The collection period and times will be indicated when choosing the delivery method, depending on your purchase date.
We offer delivery over €100 of purchase in France and Europe (excluding Switzerland) or from €200 of purchase in the rest of the World.
Delivery costs for orders that do not fall within these criteria are specified when your order is validated.
You can also view them on our Delivery page.
Customs taxes and additional fees imposed by the delivery provider may apply depending on the country.
These costs are the sole responsibility of the customer, to be paid upon receipt of the package.
Joyamada cannot be held responsible for these costs once the package has been shipped. Note that an additional delivery time may be observed depending on customs formalities at destination.
You will receive an email when your order is picked up by the carrier of your choice, which will contain the tracking number of your package.
You can also go to your customer account to find it. This will allow you to locate your package and follow its progress in real time via the website of the selected carrier.
Returns & exchanges
If you wish to cancel your order, you must contact our customer service at hello@joyamada.com or via our Online Chat, to ensure that your order has not yet been prepared, as all orders are processed the same day or the next business day.
If your order has already been prepared, unfortunately you can no longer cancel or modify it.
It's very simple:
- You can make your return/exchange request by contacting us via our online Chat, during our Customer Service opening hours.
- After approval of your return request by our Customer Service, if your request falls within our returns policy, you must return the product(s) to us at the Atelier address, which will be given to you in the confirmation of your return.
- Customer Service will process your request within a maximum of 14 clear days, from receipt of your return.
In the event of non-compliance of a product, you have three working days following delivery to inform Joyamada.
To do this, contact our Customer Service by email at hello@joyamada.com or via our Online Chat.
After this period, the request for exchange or credit cannot be accepted and your item cannot be taken back or exchanged without the express agreement of Joyamada.
The products must be returned to Joyamada in their original packaging, unworn and in the condition received.
To avoid this situation, we advise you to go to our Size Guide page.
It is also possible to exchange your jewelry by making an exchange request from your customer account on the website www.joyamada.com within 14 clear days from the date of receipt of your purchase.
Regarding our engraved products, given their customizable nature with your words or messages, our items cannot be returned or refunded.
However, if you have decided to purchase a product to be engraved without engraving it, or if you have purchased another product on our website (with exceptions) and you wish to return it, it is possible to do so. exchange or request reimbursement from your customer account on the site www.joyamada.com within 14 clear days from the date of receipt of your purchase.
The return costs will be your responsibility and you must return the product to us in perfect condition, unworn, and in its original packaging.
For more information, we invite you to visit our dedicated Exchanges and Returns page.
In the case of an exchange or refund request, this must be made from your customer account on the website www.joyamada.com within 14 clear days from the date of receipt of your purchase.
It is possible to exchange a product purchased with a gift card within 14 clear days from the date of receipt of your purchase.
However, the item cannot, at any time, be the subject of any refund. It may, however, be the subject of a credit.
Joyamada will not refund or exchange jewelry that has been engraved.
My account
Go to the login page of your customer account.
If you have forgotten your password, simply press the “forgotten password” button then enter your email address.
If there is an account associated with this address, you will receive a link via email to reset your password.
Upon receipt of this e-mail, follow the instructions given to register your new password.
If this is not conclusive, we invite you to contact our Customer Service by email at hello@joyamada.com or via our Online Chat.
If a product is not compliant, you have three working days upon receipt of your order to inform Joyamada.
Please contact our Customer Service by email at hello@joyamada.com or via our Online Chat.
After this period, requests for exchange or credit will no longer be accepted, and your item cannot be taken back or exchanged without the explicit agreement of Joyamada.
The products must be returned to Joyamada in their original packaging, unworn and in the condition in which you received them.
Go to your customer account to modify your email address.
In case of difficulty, we invite you to contact our Customer Service at the email address hello@joyamada.com or via our Online Chat.
If you already have a customer account, it is possible to sponsor one of your loved ones.
The detailed procedure is available on our dedicated Sponsorship page.
All information in your customer account is only used within the framework of your commercial relationship with the site www.joyamada.com.
This information is never shared with third parties or resold.
Finally, your banking information is never in our possession. Transactions are entirely processed by Paypal or by the secure payment module of our partner Shopify Payments.
Payment
Any item purchased via the site www.joyamada.com can be paid by credit card or via the Paypal service.
In order to use the gift card during a purchase, you must enter the code in the dedicated “Discount code” space at the basket stage.
Once the code is applied, the amount will automatically be taken into account in the order and deducted from the basket balance.
If this does not work or the manipulation does not effect the delivery, we recommend that you contact Customer Service by email at hello@joyamada.com or via our Online Chat.
Codes can be used in the 'Discount Code' field found on your shopping cart page and/or at checkout. Codes are valid for specific products and time periods and cannot be exchanged.
Special offers only apply to full priced items and cannot be combined with any other offers or discounts.
Your banking information is never in our possession.
Transactions are processed entirely securely by Paypal or by the secure payment module of our partner Shopify Payments.
Warranty & after-sales service
Yes, our Customer Service is available to assist you by email at the email address hello@joyamada.com or via our Online Chat.
If a product is not compliant, you have three working days upon receipt of your order to inform Joyamada.
Please contact our Customer Service by email at hello@joyamada.com or via our Online Chat.
After this period, requests for exchange or credit will no longer be accepted, and your item cannot be taken back or exchanged without the explicit agreement of Joyamada.
Products must always be returned to us in their original packaging, unworn and in the condition in which you received them.
Joyamada offers a 1-year commercial guarantee, with the exception of colored pompoms, cords and liberty which are guaranteed for 3 months from their date of purchase.
Engraving
Simply click on the product to be engraved that interests you and choose from our favorite fonts or pictograms depending on what suits you best.
You will then be able to enter your message.
You can find the different stages of engraving by visiting our Engraving page.
For any specific engraving request, do not hesitate to contact our Customer Service at hello@joyamada.com.
You will receive a quote specific to your request within 48 hours.
It is entirely possible to engrave only one side of your jewellery.
Our personalisation engine allows you to engrave the face(s) you want.
You will simply need to select the side you wish to engrave when adding the item to your basket. It is also possible to modify your personalisation request when placing the item in the basket, by clicking on “modify”.
For optimal personalization of your jewellery, we offer 5 different exclusive fonts, carefully selected by the team at Joyamada.
You will find more information on the dedicated Our Exclusive Fonts page.
All our engravings are carried out by machine, with a diamond tip which engraves your jewellery in a lasting manner.
Our team of engravers carefully crafts each order in our Parisian workshop.
Ordering an engraved piece of jewellery online does not extend the processing time of your order, which remains 48 hours.
You have the choice between having your engraved jewellery delivered to your home or picking it up directly via Click & Collect at our workshop in Paris 3rd!
Gift
You can purchase Joyamada digital gift cards, which can be used as a means of payment for your orders, only on our website www.joyamada.com.
We offer gift cards valid for 12 months from the date of purchase, with a value ranging from €30 to €120. These are not subject to any exchange or refund.
It is possible to split their use until the credit is exhausted. When purchasing a gift card, you, or the person of your choice, will receive an email containing the gift card code, which can be used when paying for your order in the “discount code” section.
Joyamada offers very pretty gift packaging.
You can select the packaging of your choice when placing your order.
Among the options offered, you will find FSC cardboard boxes (from eco-managed forests) marked with the Joyamada logo, organic cotton bags marked with the Joyamada logo as well as gift bags with the Joyamada logo.
Newsletter
We invite you to go to the bottom of the page of our website and enter your email address in the “email” box then click on “I register”.
Thereafter, you will regularly receive our rays of sunshine in your emails: news, new products, exclusive offers, inspirations and even -10% on your first order!
You will find an unsubscribe link at the bottom of the newsletter.
Our jewellery
At Joyamada, we create jewellery to meet all your desires, all in the best possible quality thanks to the trusted artisans and first-class partners with whom we have worked since day one.
We offer jewellery in Sterling silver and rhodium-plated sterling silver, 316L stainless steel, 18k gold plated and 18k rose gold plated. You will find more information on our dedicated Our Materials page.
An official hallmark is affixed to all our silver, 18k gold-plated and 18k rose gold-plated jewellery, which certifies their compliance with current regulations and guarantees their authenticity.
For aesthetic reasons, the hallmark is most often located on the reverse of the jewellery, inside the bails or even on the clasps, to preserve their aesthetics.
We advise you to go to our Size Guide . You will find all the practical information you may need to take the correct measurement of your size in the bracelets, rings, necklaces, chains and pendants.
It is advisable to remove your jewellery before going to bed, showering or playing sports, but also when you are in damp places or in contact with cosmetic or cleaning products.
For more information, do not hesitate to consult our Jewellery care page.
Yes, it is completely normal for your jewellery to tarnish over time.
To revive them, do not hesitate to clean them regularly with a soft cloth.
For more advice on caring for your jewellery, you can also visit our dedicated Jewellery care
Joyamada also offers specific products for the care of your jewellery, which can be found in the Accessories section of our website.
Still looking for an answer to your question?
Do not hesitate to contact our Customer Service by email at hello@joyamada.com
or via our Online Chat, accessible Monday to Friday from 8:00 a.m. to 7:00 p.m.
Free delivery
over €75
100% secure
payment
Shipped within
48 hours
Personalisation & Customisation
in our Parisian workshop.